12530: Technician

Our client is seeking a highly motivated OEM Certified Field Technician to manage an expansive service territory throughout the Louisville, KY market, with a strong preference and high level of interest in candidates who bring specialized OEM production print experience and certifications. Beyond technical mastery of MFP product lines and production equipment, you should bring basic networking abilities and a sophisticated level of customer service to every onsite interaction to ensure seamless equipment integration and client satisfaction. In exchange for your expertise and mobility, our client offers a competitive compensation package scaled directly to your specific certifications, a sales lead bonus program, excellent benefits, and a company-provided vehicle to navigate your territory efficiently.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Louisville, KY 40299 USA