As if intense competition for equipment sales and service revenue weren’t enough, independent copier dealers are hip-deep in another imposing challenge these days. Where are the OEM-certified, experienced service technicians required to support the dealer’s customers and business model? What does it take to land a technician with the machine-specific skills, connectivity knowledge, positive attitude, and many other attributes that add up to a top performer?
As an employer or hiring manager, you may find yourself interviewing a skilled service technician with the right certifications and experience for your open position. You’re within reach of filling a key position in today’s very tight market. Yet you wonder, “Is this person for real?”, or “How can I best ensure this is truly a good hire?” These are fair thoughts in an interview setting, because – let’s face it – we all try to show our best sides here.
Perhaps your dealership has recently dealt with the departure of a key sales representative, a productive service technician, or an experienced manager. In each case, your first reaction may be a form of shock or denial: few business people are thrilled with the prospect of redirecting their already taxed energies into the recruiting, advertising, and/or networking necessary to replace that departing employee.