9417: Telecom Technical Specialist

Experienced Telecom Technician Specialist needed for our client with a territory throughout the Ceder Falls, IA and surrounding areas.
Telecom Technical Specialists install, service and maintain telecommunications systems, both digital and VoIP. This role will support a specific geographic region of GFC’s customers as part of the larger Telecommunications team. This role primarily supports the Avaya product in addition to other brand offerings. Individuals receive both on the job training and web-based training courses to learn and enhance knowledge base.

Purpose:

• Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
• Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
• Maintains customers’ operations by maintaining equipment performance; providing training.
• Provides high level of customer service and technical support via the telephone, online, or in person.

Duties:

• Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
• Ensure service work is not disturbing the daily activities of the organization.
• Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
• Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
• Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
• Maintain equipment through proper testing and troubleshooting.
• Provide technical support and troubleshooting for all service department programs and manage service tickets.
• Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
• Documents service actions by completing forms, reports, logs, and records.
• Complies with regulations by adhering to codes, specifications, and rules.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

• Functional and Technical Skills
• Solid technical support skills
• Customer Service
• Customer Training
• Client Relationships
• Results Driven
• Organization
• Problem Solving
• Attendance
• Dependability
• Flexibility
• Multi-Tasking
• Independence
• Team-player
• Verbal Communication
• Written Communication
• Reporting Skills
• Confidentiality
• Quality Focus
• Office Experience

Service Technician

Cedar Falls, IA 50613 USA