9323: Connectivity/Installation Specialist
Our client is seeking a Connectivity/Installation Specialist for the Eau Claire, WI and greater market. The Connectivity Specialist performs customer onsite installation of new copyprint equipment including print driver installations, scan to emailfolder configurations, application configuration, and end user training. The Connectivity Specialist also provides technical support to end users via remote connection, over the phone, or driving to customer locations to determine the problem or need, and then works towards a resolution. Problems can be related to something mechanical, electronic, computer network, media, software or customer induced from lack of training.
PRIMARY RESPONSIBILITIES
Communicates daily activities between:
- Sales Assistants regarding scheduling of new installations
- Call Coordinators regarding service call activity and completion
- Parts personnel for the procuring and status of repair parts
- Management to ensure that all possible resources have been made available for the effective installation and support of equipment
- Other service technicians to identify effectiveness of corrective actions in the field
- Customer’s IT staff in regards to installation needs
- Customers ensuring that installation and support measures have appropriately satisfied customers concerns in a timely and professional manner
- Sales personnel about equipment functionality, customer concerns, and potential leads
- Responsible for the following training tasks:
- Trains customers and users in the operation and functionality of newly installed office equipment as needed or required
- Provides technical assistance to less experienced technicians
- Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards
Service Technician
Eau Claire, WI 54703 USA