9303: Support Desk Analyst

Our client is starting see movement in their remote support division so they’re seeking a Support Desk Analyst for their office in New York, NY. This role is to provide technial support to their clients and internal employees. Support will be: phone, remote troublshooting and field on-site support. They’re seeking candidates who are goal oriented, self-starting and energetic. Working experience with Go-To-Assist will be preferred for this role.

Responsibilities:

• Support clients and internal employees with application assistance and IT related functions using remote tools.
• Has the ability to multi-task, is organized and has advanced knowledge of the industry.
• Utilizes client service training to establish rapport and assist clients.
• Performs service-related follow-ups and outbound client contact according to company procedure.
• Maintains up-to-date training regimens to achieve the goal of the best possible client service in the most efficient time and at the least possible cost.

Service Technician

New York, NY 10018 USA