9071: Technician

Technician with networking and industry experience needed for a reputable dealer in the Wichita, KS to focus on accounts in and around the area. Candidates with certifications will be given higher consideration.

Purpose:

• Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
• Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
• Maintains customers’ operations by maintaining equipment performance; providing training.
• Provides high level of customer service and technical support via the telephone, online, or in person.

Duties:

• Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
• Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
• Ensure service work is not disturbing the daily activities of the organization.
• Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
• Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
• Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
• Maintain equipment through proper testing and troubleshooting.
• Provide technical support and troubleshooting for all service department programs and manage service tickets.
• Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
• Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Documents service actions by completing forms, reports, logs, and records.
• Complies with regulations by adhering to codes, specifications, and rules.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

Clean Driving Record; Customer Service; Customer Training; Client Relationships; Clean Driving Record; General Job Knowledge, Higher consideration given to candidates with OEM certification; Functional and Technical Skills; Flexibility; IT knowledge, moderate to above average computer skills; Prior experience with printer support, manufacturing, or service preferred; Problem Solving; Office Experience – General, Job Knowledge; On-Call; Organization; People Skills; Quality Focus; Solid Technical Support Skills; Mechanical Inspection Tools; Tooling; Verbal Communication; Written Communication; Equipment Maintenance; Independence; Results Driven; Multi-Tasking; Team-player; Reporting Skills; Minimum high school diploma or equivalent

Service Technician

Wichita, KS 67226 USA