8847: MPS Implementation Specialist

Detroit, MI 48237-3106 USA
This position has been filled

Our client is seeking a MPS Implementations Specialist for the Detroit, MI marketplace. They will be responsible first and foremost for the successful on-boarding of our client’s new Managed Print Service customers, whether they are a single device installation or a large enterprise Managed Print Service implementation. Once a new customer contract is signed, the Implementation Specialist ensures equipment is properly ordered and installed, coordinating various parties – both internal and external – to ensure a smooth and extraordinary customer experience.

The following responsibilities will be your top priority

  • Manage and administrate all customer implementations using Laserfiche software platform.
  • Manage and execute all the following tasks throughout the process.
  • Write welcome emails.
  • Order equipment.
  • Schedule installs and walkthroughs.
  • Track equipment.
  • Send updates and follow-ups.
  • Create deployment timelines balancing customer input, product availability and tech capacity.
  • Define all implementation tasks, assign ownership and follow up to ensure completion.
  • Field any/all challenges from suppliers, carriers, third-party technicians, etc. and collaborate with the iO team members necessary to swiftly overcome.
  • Respond to inquiries from customers, Sales, and Finance teams before, during, and after implementation.
  • Lead and facilitate all the following live calls/Zoom meetings.
  • Internal Team Kickoff Calls.
  • Customer Kickoff Calls.
  • Customer update calls.
  • Customer post-implementation follow up calls.
  • Maintain consistent communication with all implementation stakeholders.
  • Conduct implementation retrospectives with stakeholders to identify and apply opportunities for improvement.
  • CFO/Controller/Administration

    Detroit, MI 48237-3106 USA

    This position has been filled