8656: Technical Customer Service Represenative

Our client in the Greater Denver, CO market is seeking a Technical Customer Service Representative candidate who will be responsible for assuring the highest level of customer and sales support. This candidate will need to be able to work in a fast-paced environment with the ability to multi-task and meet multiple deadlines. Candidate will focus on maintaining and improving customer relationships, ensuring accuracy and promoting one contact resolution.

Key responsibilities may include, but are not limited to:

• Taking incoming calls, chats, and emails from both Customers, Sales Team, and Service Techs
• Working within a Ticketing System to organize and prioritize tasks
• Accurately placing orders and offering product substitutes as needed
• Process orders, returns, and researching products via the web, catalog and vendor contacts
• Thorough follow up and problem resolution
• Working in a team environment as well as own independent tasks as assigned
• Communicate directly with customers, sales team, and service technicians to process orders/requests and ensure company standards are met
• Maintain the highest levels of customer care while demonstrating a friendly and positive attitude
• Working in multiple systems to complete assigned tasks
• Other duties as assigned

CFO/Controller/Administration

Greater Denver, CO 80403 USA