OEM Certified Technician needed for our client in Grapevine, TX where the overall territory would be Northern Texas. High level of customer service is required for this positon and bonus opportunity will be available.
- Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Sets up client networks, print drivers, scan to email, scan to SMB. Provides training to clients on devices.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills / Qualifications:
- Canon OEM certification
- Functional and Technical Skills
- IT knowledge, moderate to above average computer skills
- Prior experience with printer support, manufacturing, or service (preferred)
- Solid technical support skills
- Verbal Communication
- Written Communication
- Reporting Skills
Grapevine, TX 76051 USA