8474: Dispatcher

Dispatcher needed to assist the Service and IT Department for a client company in Boise, ID. Position could evolve into an IT role within the organization based on candidate’s proven success in the position.1-2 years of dispatching experience is highly preferred.

Duties:

• Acts as the main point of contact for escalated service requests.
• Schedule and assemble technical resources as needed.
• Monitor and update resource schedules.
• Provide customer service to clients regarding updates and progress on ticketed incidents.
• Collaborate with internal office and field staff to accomplish tasks.
• Resolves customer complaints by investigating problems; developing solutions; preparing progress reports.
• Maintains quality service by establishing and enforcing organization standards.
• Enters service tickets into dispatching software.
• Other duties as assigned.

Skills / Qualifications:

• Basic computer skill set required
• Must be proficient in navigating software programs
• Multi-tasking ability/li>
• Must be comfortable with adapting to changes quickly
• Must understand and implement company resources to solve IT and field technical issues
• Must have the typing ability to quickly and accurately enter service request information
• 1-2 years of dispatching experience highly preferred
• Networking ability and/or certifications highly preferred

CFO/Controller/Administration

Boise, ID 83704 USA