8474: Dispatcher

Boise, ID 83704 USA
This position has been filled

Dispatcher needed to assist the Service and IT Department for a client company in Boise, ID. Position could evolve into an IT role within the organization based on candidate’s proven success in the position.1-2 years of dispatching experience is highly preferred.


  • Acts as the main point of contact for escalated service requests.
  • Schedule and assemble technical resources as needed.
  • Monitor and update resource schedules.
  • Provide customer service to clients regarding updates and progress on ticketed incidents.
  • Collaborate with internal office and field staff to accomplish tasks.
  • Resolves customer complaints by investigating problems; developing solutions; preparing progress reports.
  • Maintains quality service by establishing and enforcing organization standards.
  • Enters service tickets into dispatching software.
  • Other duties as assigned.

Skills / Qualifications:

  • Basic computer skill set required
  • Must be proficient in navigating software programs
  • Multi-tasking ability/li>
  • Must be comfortable with adapting to changes quickly
  • Must understand and implement company resources to solve IT and field technical issues
  • Must have the typing ability to quickly and accurately enter service request information
  • 1-2 years of dispatching experience highly preferred
  • Networking ability and/or certifications highly preferred


Boise, ID 83704 USA

This position has been filled