12666: Field Service Manager

A premier, family-owned office technology provider with more than six decades of industry success is looking for an experienced Field Service Manager to work out of their Cherry Hill, NJ branch and oversee service operations across Southern New Jersey. In this high-impact, hands-on leadership position, you will guide a dispersed team of field technicians, optimize territory performance, and ensure clients receive responsive, high-caliber technical support.

What You’ll Do:

• Coach & Elevate Your Team: Lead day-to-day technician development through field ride-alongs, targeted technical training, and actionable performance coaching to keep productivity and morale high.
• Lead From the Field: Dedicate roughly half your workday to being out in the territory, meeting with Southern NJ clients, performing site audits, and stepping in to help troubleshoot escalated equipment issues.
• Keep Operations Moving: Stay on top of open, aged, and parts-hold service calls daily while collaborating seamlessly with dispatch, sales, and OEM technical support teams.
• Manage Parts & Standards: Audit technician car stock to maintain lean, accurate inventory levels and uphold company service standards, attendance, and operational policies.

What You Bring:

• Proven Background: At least 3–5 years of hands-on field service experience in the copier/office imaging channel, plus 2+ years managing remote field technicians.
• Diagnostic Mastery: Deep electro-mechanical, digital, and network connectivity expertise, with the confidence to evaluate stubborn machine issues on-site.
• Analytical & Tech-Savvy: Comfort tracking service KPIs like utilization, response times, and customer satisfaction, backed by solid ERP and Microsoft Excel skills.
• Strong Relationship Builder: Clear, adaptable communication skills to partner effectively with customers, technicians, sales reps, and upper management.

Service Manager

Cherry Hill, NJ 08002 USA