12665: Field Service Manager

Our client, a well-established, family-owned office technology provider, is seeking a dynamic Field Service Manager based out of the Bronx, NY to lead and support their technical team across the Bronx, Brooklyn, Queens, Long Island, and Manhattan. In this hands-on leadership role, you will oversee daily territory operations, drive service KPIs, and mentor a remote team of technicians to deliver fast, cost-effective, and customer-focused solutions across the metro area.

Key Responsibilities:

• Team Leadership & Development: Supervise, coach, and motivate field technicians through ride-alongs, one-on-one or group training, and performance action plans to ensure technical proficiency and productivity goals are met.
• Active Field Presence: Spend at least four hours per workday in the field visiting client sites, conducting equipment inspections and field audits, and assisting technicians with complex troubleshooting.
• Service & Call Management: Monitor open, parts, and aged calls daily while coordinating closely with dispatch, sales, and manufacturer technical support to resolve escalations quickly.
• Inventory & Compliance: Review technician car stock and conduct regular inventory assessments to keep on-hand parts lean, while ensuring full adherence to company policies and safety standards.

Qualifications:

• Experience: 3–5+ years of field service experience in the office imaging/copier industry, paired with at least 2 years of supervisory or management experience leading remote teams.
• Technical Expertise: Strong electro-mechanical, digital electronic, and networking diagnostic skills, with the ability to evaluate problematic equipment on-site.
• Operations & Software: Experience tracking technician utilization, productivity, and customer satisfaction metrics; proficient in ERP systems and Microsoft Office (especially Excel for reporting).
• Communication: Polished interpersonal and communication skills to effectively bridge the gap between customers, technicians, sales, and executive management.

Service Manager

Bronx, NY 10453 USA