12663: Technician

We are seeking an experienced OEM Certified Field Service Technician to manage a high-volume territory across Brooklyn/Queens, NY. Candidates with verified OEM credentials will receive immediate priority for this role, which requires hands-on mastery of digital copier and MFP diagnostics alongside solid network connectivity troubleshooting. Because you will be the face of the service team on-site, strong client communication skills are essential for keeping accounts running smoothly and customers satisfied. In exchange for your technical expertise and territory coverage, this position offers a competitive compensation package tailored to your certifications and comprehensive benefits.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Brooklyn/Queens, NY 11231 USA