12532: Service Manager

Our client is seeking a seasoned Service Manager to oversee service operations and team performance in the Louisville, KY market. Reporting alongside a dedicated Field Service Manager (FSM) who handles direct field support, this role leads the local warehouse, delivery crew, dispatch, and field technicians while driving shop management and seamless cross-departmental communication with IT. The ideal candidate will bring strong organizational skills, exceptional follow-through, and a proven ability to lead and motivate a team, facilitating regular bi-quarterly or monthly team meetings as well as ongoing alignment sessions between Service and IT to ensure operational excellence.

Required Skills:

• Highly motivated with a strong work ethic
• Effective communication and interpersonal skills (at different levels and across functions within an organization)
• Demonstrated ability to recruit, motivate and train our technical force
• A passion to provide great customer service experience
• A strong background in Managed Print Services
• Ability to work with multiple service solution providers for timely service
• Experience in evaluating the cost of operation and establish work assignment benchmarks
• Strong “start to finish” management skills
• Self-starter with strong problem-solving abilities, ability to think out-of-the-box, and contribute to our evolving Services portfolio
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Demonstrated ability to work through challenges to find solutions that are a win-win for all parties
• Comfortable in dynamic, ever-changing environments

Additional Requirements:

• Intellectually curious to learn new solutions and solve issues that drive improved business performance for our customers
• At least three years of experience managing or supervising employees
• Sense of urgency with communication

Service Manager

Louisville, KY 40299 USA