12467: Senior Technician

Our client is seeking an Industry Experienced Senior Field Technician in the North Bay Area, with the flexibility for you to reside in any of the targeted counties—Sonoma, Solano, Mendocino, Napa, Marin, or Lake—as you will primairly focus on a local territory rather than covering the entire region. This autonomous role is perfect for a self-motivated, customer-centric professional who thrives on independence and loves delivering top-tier service without being micro-managed. In exchange for your technical expertise and dedication, you will enjoy a highly competitive compensation package tailored to your experience, lucrative bonus structures, and a fully provided company vehicle to keep your local commutes seamless.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

North Bay Area, CA 95407 USA