12254: Client Success Manager

Our client is seeking a results-driven Client Success Manager to serve as the primary strategic partner for their IT clients in Morris County, NJ. This is a relationship-focused role centered on client satisfaction, technology advocacy, and long-term business alignment.

The Mission

You will act as the bridge between client business goals and our technical solutions. Your success is measured by your ability to conduct high-level strategic reviews, manage IT lifecycles, and ensure clients have every technical advantage to run securely and efficiently.

Core Responsibilities

• Strategic Advisory: Lead Quarterly Business Reviews (QBRs) and facilitate discussions on future business enhancements.
• Lifecycle Management: Identify end-of-life assets, prepare hardware upgrade quotes, and manage annual IT budgets for clients.
• Consultative Sales: Partner with Solutions Architects to recommend services that add genuine value rather than just maximizing margins.
• Onboarding & Liaison: Serve as the main point of contact for new client onboarding and escalated technical concerns.
• Account Hygiene: Maintain detailed CRM records, project status, and forecasting to ensure a “central repository” of client intelligence.

Qualifications

• Experience: 3+ years in Account Management or Consultative Sales (MSP/IT services background required).
• Technical Literacy: Solid understanding of MSP, Cybersecurity, and Cloud business models.
• Communication: Elite ability to translate complex technical concepts into clear business value for executives.
• Organization: Highly resourceful, analytical, and proficient in Microsoft Office Suite.

Preferred Skills

• Experience with PSA/Ticketing systems, quoting tools, and lifecycle software (e.g., ScalePad).
• Proven track record of meeting/exceeding retention and growth targets.

Service Technician

Morris County, NJ 07981 USA