12231: Technician

Our client is seeking a highly motivated OEM Certified Field Technician to manage an expansive service territory spanning San Francisco, San Jose, and Pleasanton, CA. The ideal candidate must be inherently comfortable with extensive daily travel throughout the Greater Bay Area and possess the self-discipline to remain productive while navigating a broad geographic range. Beyond technical mastery of MFP product lines, you should bring basic networking abilities and a sophisticated level of customer service to every onsite interaction to ensure seamless equipment integration and client satisfaction. In exchange for your expertise and mobility, we offer a competitive compensation package scaled to your specific certifications, a performance-based bonus program, excellent benefits, and a company-provided vehicle to navigate your territory efficiently.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Greater Bay Area, CA 95678 CA