12223: Technical Support Specialist

Our client is seeking a seasoned industry veteran for the role of Technical Support Specialist, a position perfectly suited for a high-level technician or service manager looking to transition out of the field while leveraging decades of hands-on expertise in Nassau County, NY. In this primarily office-based role, you will provide critical phone-based technical support to a team of 12 technicians, requiring deep literacy across multiple major brands including Canon, Sharp, Toshiba, Ricoh, and Xerox. While your day-to-day focus is remote troubleshooting, you will serve as the final point of escalation for the most complex mechanical issues, which may occasionally require you to mentor staff during on-site field visits. This is a vital leadership-by-knowledge role designed for an expert who prides themselves on their diagnostic mastery and wishes to shape the next generation of service professionals.

Service Technician

Nassau County, NY 11040 USA