12162: Production Print Technician

Our client is seeking an advanced, certified Production Print Technician to manage a high-priority territory in the Dallas-Fort Worth, TX market. This specialized role is reserved for elite technicians capable of delivering expert-level hardware and software troubleshooting for high-volume production machines and wide-format systems. The successful candidate will ensure maximum equipment uptime through timely, cost-effective maintenance and precision repairs, while serving as a strategic technical liaison to bolster customer satisfaction. Beyond technical execution, this individual will manage large-scale parts inventory and administrative reporting with meticulous accuracy, leveraging their expertise to identify business opportunities and support the continued growth of comprehensive print solutions.

Technical Specialist

• Production Printing: Expert in repairing high-volume (Segment 5 & 6) and wide-format systems, including all pre- and post-production peripherals.
• Systems Integration: Skilled in the installation and repair of connectivity and networking products.
• Technical Performance: Utilizes manufacturer resources and escalation guides to optimize equipment uptime and resolve complex issues.

Operations & Territory Management

• Logistics & Inventory: Manages large-scale parts inventory and service territories with high administrative accuracy.
• Data Integrity: Maintains precise records for call reporting, parts usage, and customer meter readings.
• Efficiency: Executes territory management and escalation procedures to meet targeted performance results.

Client & Business Relations

• Consultative Support: Identifies business opportunities to drive sales growth while providing customer training to improve user independence.
• Communication: Serves as a professional liaison between clients, sales, and management to provide transparent technical updates.
• Availability: Maintains a professional appearance and adapts to flexible shifts, standby, and on-call requirements.

Service Technician

Dallas-Forth Worth, TX 76051 USA