12079: Level II/III Help Desk Engineer

Our client is seeking a dedicated and driven Help Desk Engineer II / III to support our growing client base in the Montgomery County, PA marketplace. Preference will be given to candidates with experience supporting the diverse technologies used in businesses with 30 to 300 employees. This role can by a hybrid work role of working remote two days per week after the candidate is up and running in the role.

Key Responsibilities:

• Follow established processes to ensure consistent and high-quality results.
• Provide support for Microsoft’s core business applications and other line-of-business software.
• Offer assistance with computer hardware, including workstations, servers and printers.
• Troubleshoot and resolve issues with network hardware such as WAN/LAN connectivity, switches, routers, firewalls, and wireless access points.
• Ensure network security by supporting security solutions.
• Assist with the management and support of VoIP systems.
• Provide expertise and support for Active Directory, including user management, OUs, GPOs, trust relationships, and more.
• Oversee backup and disaster recovery systems.
• Provide basic support for VPNs and Remote Desktop Services (RDS).
• Monitor system alerts and notifications through an RMM tool, responding to service tickets as needed.
• Provide after-hours support on a rotating on-call schedule.
• Become the subject matter expert (SME) for assigned technologies and systems.

Service Technician

Montgomery County, PA 19428 USA