12075: Help Desk Analyst I

We are seeking a highly motivated and exceptionally customer-focused individual to join our team as a Help Desk Support Analyst, Level I. We are not looking for someone who simply fixes computers; we are looking for a detailed, thorough, and empathetic professional who is passionate about providing excellent service. While a basic understanding of IT is helpful, we prioritize candidates from backgrounds where client interaction and fast-paced communication are key—such as HR or hospitality. If you have a strong desire to master new skills and a relentless focus on taking care of the customer, you are exactly who we need.
This role serves as the critical frontline of our support operations, requiring you to expertly multitask between various high-volume administrative and client-facing duties. Your core responsibilities include processing all incoming service tickets, accurately building out detailed tickets for our advanced Level 2 dispatch team, and maintaining consistent, proactive communication with clients who call or email for updates. You will be fully trained on our systems and processes, but attention to detail and a genuine drive to serve the customer are non-negotiable requirements for success.

Service Technician

Florence, SC 29501 USA