11737: Technician

Our client is seeking a qualified OEM Certified Technician to service the Burlington, VT market and surrounding areas. This field-based position requires a self-driven professional capable of working independently while delivering exceptional customer service. The ideal candidate will hold current OEM certifications and demonstrate a strong ability to manage tasks with minimal oversight. Compensation is competitive and based on experience, with generous performance-based bonus opportunities. A company-provided vehicle is also included.

Key Responsibilities:

• Troubleshoot and repair a wide range of copiers, printers, and related equipment.
• Build and maintain strong, positive relationships with clients to ensure a high level of customer satisfaction.
• Manage schedules, service calls, and customer expectations effectively within an assigned geographical territory.
• Follow all company policies, procedures, and safety guidelines.
• Meet and maintain company performance benchmarks.
• Participate in ongoing product and technical training to stay current with industry standards.
• Install and upgrade equipment at various field locations (must be able to lift up to 60 lbs).
• Configure hardware and software components during installations.
• Perform routine preventative maintenance on equipment.
• Conduct testing and troubleshooting to identify and resolve technical issues.
• Accurately document all service activities, including installations, maintenance, and repairs.
• Properly maintain all tools, parts, and equipment used during service calls.
• Educate customers on the proper use and care of their equipment.
• Manage inventory of replacement parts and service equipment.

Service Technician

Burlington, VT 05495 USA