11733: Production Print Technician

Our client in Pompano Beach, FL is seeking an OEM Certified Production Print Technician to service a territory that spans from Fort Lauderdale to Miami. The ideal candidate will possess strong networking skills and must demonstrate a high level of customer service, which is essential for this role. Compensation will be based on the candidate’s specific training and certifications related to production print and MFP product lines.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Pompano Beach, FL 33064 USA