11603: Branch Technical Manager

Our client is seeking an Industry Experienced Branch Technical Manager for our client in Phoenix, AZ. This is a very “hands on” role and this person will be required to work directly with technicians with ride-alongs and assist with escalated service calls, technician reviews, and anything else related to service. This individual should be a leader, a motivator and eager to advance the achievement of the Service Department while having a vast knowledge of products and services.

Essential Job Duties

• Oversee Mechanical, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

Qualifications

• 3-5 years’ experience in copier/printer repair industry
• Prior experience managing 15 – 20+ service employees
• Minimum 3 years’ experience in a service management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom-line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Service Manager

Phoenix, AZ 85008 USA