11592: Dispatcher
Greensboro, NC 27407 USA
Admin
Our client is seeking a Dispatcher for their organization in Greensboro, NC as they’re expanding their service operations. Candidate must be able to multitask and ideally have industry knowledge for the opportunity to also work with inventory, A/P and A/R.
Essential Duties and Responsibilities:
- Organize and manage/monitor technicians’ daily work assignments.
- Maintain status and locations of technicians.
- Input service order requests received by phone, email, or through the client’s website.
- Maintain and schedule monthly maintenance agreement inspections.
- Receive, prioritize, schedule, and dispatch customer service calls.
- Maintain accurate customer, location, and call history information within computer system. Add and change customer site information as needed.
- Edit service calls for proper information reported by technicians.
- Provide customer quotes when necessary.
- Find, schedule, and manage subcontractors who repair machines for our customers in other states across the U.S.
- Contact the customer to provide updates on service orders.
- Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.
- Effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
- Develop strong relationships with customers, technicians, and other staff.
- Assist with answering incoming phone calls.
- Participate in service-related meetings.
CFO/Controller/Administration
Greensboro, NC 27407 USA
To apply for this job please visit copiercareers.com.