11161: Production Support Engineer

Midwest Region, IL 60666 USA

Direct Manufacturer is seeking a Production Support Engineer (PSE) who will provide technical and workflow product support for Dealers, Resellers and Major Accounts customers. This support includes, but is not limited to: repair, training, including electro-mechanical troubleshooting, refurbishment, rebuilds, product training, product modifications, workflow applications, color matching profiles, creating ICC profiles to meet the color output requirements of the customer and product repairs for authorized products. Production Support Engineer is responsible for assisting high volume sales teams in driving high volume account activity to meet or exceed sales objectives and support as required, also provide technical support for scheduled trade shows and demonstrations as assigned or delegated. Additionally, a Production Support Engineer is expected to assist in the hotline phone support of all our client’s authorized dealers, resellers, and major accounts on a rotating basis, as required. This role will be responsible for understanding, developing, and integrating high-end systems/applications to Inkjet printing solutions.


  • Three years Professional Services/Workflow Support
  • Three years technical/service lead experience in office/computer equipment industry.
  • Excellent skill in repair, troubleshooting, set-up and installation of Electro-mechanical equipment and print controller, associated computer hardware equipment and software applications.
  • Digital Front End experienced: OEM controllers, Fiery certified and/or professional/expert
  • Knowledge experience: AFP/IPDS, Postscript, PDF, and PCL workflows
  • Experience with print production software, such as Prisma, InfoPrint Manager, RPD, GMC Inspire Designer, Transformations Uluro, Solimar SPDE, Objectif Lune Press and PlanetPress
  • Experience with using spectrophotometers to make printer color profiles
  • Proficient with Adobe CC Suite – Acrobat, InDesign, Illustrator, Photoshop
  • Certifications in A+, Net+, and PDI+ are desired.
  • Excellent skill in repair, troubleshooting, set-up and installation of Electro-mechanical equipment and associated computer hardware equipment and software applications.
  • Good knowledge of PC and MAC equipment and applications.
  • Basic scripting proficiency – Windows Power Shell, VBS
  • Must be self-motivated, able to schedule, manage and completes task and calls in a timely and efficient manner with minimal supervision.
  • Excellent oral, written, presentation, and customer service skills.
  • Must possess a valid state driver’s license with the ability to be insured in that state.
  • Must be willing to travel over 75%.

Service Technician

Midwest Region, IL 60666 USA

To apply for this job please visit copiercareers.com.