10949: Service Manager

Greensboro, NC 27407 USA
Management, Technical
This position has been filled

Our client is seeking a Service Manager in the Greensboro, NC market. Candidates will be responsible for leading the operations and success of the service department, focusing on employee retention and client management. This individual should be a leader, a motivator and eager to advance the achievement of the Service Department while having a vast knowledge of P&L metrics, products and services.

Position Overview:

  • Oversee team leader and service staff to ensure that all financial, operational and service goals are regularly met or exceeded
  • Perform technical evaluations of service employees based on performance, attendance and overcoming objectives
  • Organize and lead monthly service meetings to set goals for the department
  • Maintain training requirements for service team by assigning employees to computer based or factory training classes
  • Ensure company policies and procedures are being followed by field technicians while servicing equipment in the field
  • Possess exceptional customer service and problem resolution skills
  • Recruit, hire, and develop a highly-motivated service team that consistently exceeds customer expectations and is prepared to provide world-class customer service
  • Resolve customer complaints regarding service issues and take steps to correct performance
  • Present service, revenue and profitability models to leadership teams
  • Collaborate with upper management to create project plans and set appropriate benchmarks for service team
  • Become an expert of all products, services and solutions that they offer to their clients

Service Manager

Greensboro, NC 27407 USA

This position has been filled