10795: Senior Technician

South Central, PA 17403 USA
Technical
This position has been filled

OEM Certified Senior Technician needed in the South Central, PA marketplace as our client are open to speaking with candidates from: Lancaster, Lebanon, Dauphin, Berks, or Montgomery Counties. Candidate must have computer and networking abilities as well as a high level of customer service for the role. Compensation will reflect a candidate’s industry experience and overall skillset. Company vehicle provided with great benefits.

Purpose:

  • Provides customer service with installation and maintenance of office equipment.

Duties:

  • Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
  • Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
  • Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
  • Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

South Central, PA 17403 USA


This position has been filled