10618: Network Engineer

Our client is seeking a Network Engineer for their organization in Denver, CO. They are seeking a highly motivated individual with experience in supporting small-to-medium sized business environments. This position requires Microsoft certified/equivalent knowledge. The individual needs to be able to support, implement, design, configure, and install any hardware including but not limited to servers, workstations, firewalls, wireless routers, backup solutions, virtual environments and software solutions. Individual should be able to support hosted exchange as well as local exchange servers, small business server implementation, migration and support.

Essential Duties and Responsibilities:

• IT Support relating to technical issues involving core business applications and operating systems
• Support of disaster recovery solutions
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Provides support to end users on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, email, and personnel requests for technical support
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements
• Interface with customer’s executives and technical representatives, our client’s partners, and all levels of employees.

Additional Responsibilities

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to work in a team and communicate effectively
• Escalate service requests that require engineer level support

Network Tech Requirements

• Strong understanding of network infrastructure, network hardware, and systems software.
• Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledgebase system.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security.
• Ability to think through problems and visualize solutions.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Must have a solid, hands-on foundation with Windows OS’s and an understanding of the Microsoft 365 for Enterprise Suite.
• Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices.
• Practical knowledge of hardware/software network security platforms and VPN’s.
• Data storage solutions with SAN, NAS, or Clustered.
• Hands-on experience with routing/switching infrastructures, transport technology, network protocols.
• Server and client backup technologies, and image management.
• Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus.

Service Technician

Denver, CO 80002 USA