We are seeking an IT Field Technician to join our field services team at our office in Reno, NV. If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced, Level 1 technicians but are willing to train the right person for entry-level roles too.

Essential Job Duties

• Troubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred, but not required.
• VOIP technology experience a plus.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Service Technician

Reno, NV 89502 USA