10405: Senior Technician

Charleston, SC 29492 USA
This position has been filled

Senior Field Service Technician needed for growing team in the greater Charleston metro area. Looking for an experienced and independent tech with strong customer service and communication skills. As an experienced Field Service Technician, this position may also work closely with entry level Field Service Technicians in the form of a mentor or by receiving assistance with special or large accounts. Comptia A+ & Net+ certifications and previous OEM experience are required for this senior role. Car allowance program – valid driver’s license and clean driving required. Full benefits!


  • Services and maintains a full territory independently in the installation, maintenance and repair of OEM equipment and proactively develops service plans while maintaining a high degree of troubleshooting capabilities.
  • Resolves the majority of service calls within territory assignment and possibly responsible for special or specific customer accounts.
  • Understands, properly performs and can teach all mechanical and electronic adjustments on equipment as outlined in company manuals.
  • Recommends solutions based on the company manuals to include the complete digital line of products. Can also complete all electrical troubleshooting based on these guides.
  • Resolves all normal customer relations’ situations and communicates any unusual customer situations to a higher level.
  • Maintains parts inventory and achieves exemplary levels of inventory control and usages.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
  • Performs other duties as prescribed by the Branch Field Service Manager.


  • 3-6 years of experience copier repair or repair and maintenance of electronic equipment.
  • Must possess Comptia A + and Net+ certification.
  • High School Diploma or equivalent mandatory.
  • Technical vocational schooling preferred (electronics or electro-mechanical)
  • Must possess strong communication skills and excellent customer service skills
  • Strong mechanical aptitude with the ability to recommend solutions to a variety of issues.
  • Must successfully complete OEM equipment pre-testing and training.
  • Knowledge of Windows and Microsoft Office software products preferred.
  • Valid Driver’s License, and Automobile insurance within company guidelines.

Service Technician

Charleston, SC 29492 USA

This position has been filled