10302: Network Field Supervisor

Our client is seeking an Industry Experienced Network Field Supervisor for their client base throughout the Portland, OR and surrounding market. Candidate will be required to work directly with network technicians with ride-alongs and assist with escalated network related calls, client management, reviews, and anything else related to IT/Networking.

Essential Job Duties

• Natural problem-solving ability combined with a passion for fantastic customer service.
• Ability to work in a fast-paced environment.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
• Network+ and A+ Certifications
• Knowledge and hands-on experience providing technical support to users using Windows OS, and other mainstream Microsoft applications
• Responsible for the supervision, staffing, discipline, evaluation, and goal setting for theNetwork Team.
• Supervise and direct the staff on the day-to-day operations of prioritization, triage, communication, and escalation of business critical systems/services.
• Directly assist in assessing, developing, and maturing the capabilities of the team staff, which includes leadership of people, developing processes, and understanding the functionality of the
  product we sell and how it interfaces with the customers network, software solutions, and work flow.
• Provide guidance and leadership on the processes and technologies of current team resources while assisting in forecasting the current and future needs of the team.
• Supervise and execute root cause and problem analysis with Network Technicians and customer IT staff.
• Assist in the development and execution of training programs for new and existing Technicians.
• Assist Management efforts with the development and/or revision of processes, protocols, and systems.
• Perform other related duties as required.

Qualifications

• Bachelor’s Degree in Computer Science or Computer Information Systems or equivalent work experience.
• 5 years’ of experience in information technology, with previous supervisory/management experience.
• Excellent interpersonal, written, and oral communication skills.
• Leadership experience managing teams and influencing management.
• Ability to implement and troubleshoot systems changes and modifications on diverse platforms.
• Ability to write technical instructions in the administration of systems and/or systems modifications.

Service Manager

Portland, OR 97006 USA