10214: Jr Systems Engineer

Our client is seeking a Jr Systems Engineer as a project management and system administrator role-based IT-related position in the Florence, SC market. This position includes evaluating, planning, scoping, designing, and deploying network, software, identity management, and hardware-based solutions for internal and client needs to be transferred and supported by our client. An IT Systems Engineer is responsible to organize, install and support our client’s Technologies and clients IT systems. These include local area networks (LAN), wide area networks (WAN) and other data communication systems such as intranets or internet cafes within their organization. An IT Systems Engineer is responsible for managing, troubleshooting, and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.

Primary Responsibilities

• Install and configure hardware, network, virtual, and cloud solutions for core and critical use by our clients and theirs
• Manage network, appliances, servers, and technology tools to provision and maintain solutions
• Set up account and device management solutions according to system and security standards, with routine auditing for out-of-scope configurations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages that impact multiple users or sites
• Ensure security through access controls, backups, and network security management
• Test all security and backup solutions for integrity and functionality
• Upgrade systems with new releases and models as needed
• Develop expertise to train staff on new technologies
• Build internal documentation catalog with technical documents, processes used, manuals, and IT policies
• Serve as the escalation point for team members seeking technical assistance above their resources and knowledgebase
• Provide hardware and software support for endpoint devices such as desktops, laptops, mobile devices, and thin clients and their environment
• Monitor, configure, and maintain server roles, Line-of-Business Applications, advanced processes, and environmental configuration and deployment
• Troubleshoot networking and connectivity problems for client devices, site level issues, network hardware, firewall devices, and online resources
• Configure new systems and solutions according to standards, and provide basic documentation, implementation, and support for team members
• Install, configure, and maintain account and device configurations, providing best practices to settings, operating system environment, and software needs
• Troubleshoot an escalation, look for scope and impact of issue, and determine the best solution based to resolve for all affected users. Where available, design process to protect or detect future occurrences
• Document any process or workflow not currently in internal knowledgebase for assigned solutions, and adjust resources based on feedback, and the accuracy and thoroughness of existing documentation
• Review security of any resource or account addressed to conform to internal security expectations, and identify and remediate incidents when security standards are not properly followed, and adjust standards to encompass new information or solutions

Requirements

• Proven experience as a System Administrator, Network Administrator, or similar role
• Experience with databases, networks (LAN, WAN) and systems management
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Ability to understand and adapt scripts in PowerShell, VBS, Batch, Python, Perl or other languages
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Previous experience in IT support or other customer support role, with an advanced understanding of computer systems, mobile devices, and account management functionality and processes
• Ability to diagnose and resolve technical issues that may rely on log review and parallel functions, site or environment configurations, and experience looking for patterns to identify systemic causes to issues
• Excellent communication skills at helping non-technical contacts feel comfortable and informed with service process
• Self-motivated with attention to detail, able to focus on multiple tasks and prioritize response based on case need and severity
• Work as a member of a team, focused on collaboration and teamwork, with shared goals and elevation.
• Focus on helping other team members understand and support solutions. This is not a competitive environment
• Competent knowledge and ability to troubleshoot Windows, Active Directory, Azure AD, and non-central management environments for core functionality issues
• Competent understanding of networking concepts and configurations, such as DNS and DHCP, subnet/CIDR configuration, VLAN and static routing, DMZ and Public IP configurations, and how to adjust network configurations to impact device functionality
• Experience with Microsoft 365 administration, configuration, and support
• BSc/Ba in Information Technology, Computer Science or a related discipline or relevant experience

Optional:

• Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a plus

Sales/Service Solutions Specialist

Florence, SC 29501 USA