10131: Technician

Industry experienced Field Technician needed for a territory primarily in Westchester County, NY, but have the ability to work an overall Tri-State area. Candidate will be focusing on customer service, technical and connectivity issues. Compensation will be commensurate with experience. Candidate to obtain specific OEM certification for the role once hired, if needed.

Purpose:

• Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
• Opportunity to learn and diagnose copier/document management application solutions

Duties:

• Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
• Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
• Documents service actions by completing work tickets, reports, logs, and records.
• Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
• Demonstrate the knowledge and abilities necessary to perform required job elements; remains current regarding technical knowledge and trends.
• Accepts ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

MFP Functional and Technical Skills; IT knowledge, moderate to above average computer skills; Client Relationships; Results Driven; Reporting Skills; Organization; Verbal Communication; Written Communication; Multi-Tasking; Dependability; Flexibility

Service Technician

Westchester County, NY 10570 USA