Newsletter
October 2025
Copier Careers® is the only recruiting firm exclusively dedicated to the Copier and Office Solutions Channel℠. With over 30 years of experience, Copier Careers connects employers and job seekers, providing valuable insights, career opportunities, and unmatched support in the industry. Whether you’re an employer, employee or job seeker, Copier Careers is here for you!
The Five Stages of Grief in Hiring:
A Cautionary Tale for Office Technology Dealers (and Candidates)
Recruiting in the office technology industry isn’t just about resumes and interviews; it’s an emotional rollercoaster. Sometimes it’s joyful. Sometimes it’s maddening. And sometimes, it closely mirrors Dr. Elizabeth Kübler-Ross’s Five Stages of Grief: Denial, Anger, Bargaining, Depression, and Acceptance. Read Scott Cullen’s full article here!
- Stage 1: Denial
- “We’re fully staffed. We’re good. Really.”
- Stage 2: Anger
- “Why didn’t I take that call?”
- Stage 3: Bargaining
- “Just find me someone. Anyone. Please.”
- Stage 4: Depression
- “This is harder than I thought.”
- Stage 5: Acceptance
- “Okay. Let’s do this right.”
People Power:
Calculating the Real ROI of Staffing Smart
In the office technology space, return on investment (ROI) is a core part of every business conversation. Dealers leverage it when discussing their hardware, software, and service offerings with customers and prospects. They use it to assess sales performance and department efficiency. But when it comes to hiring and retention, ROI often falls off the radar, a critical oversight in the current competitive labor market. Read Scott Cullen’s full article here!
5 Questions Dealers Should Ask Themselves About ROI and Hiring
- What revenue or productivity am I losing each month this role stays open?
- What will it cost me to fill this position quickly and correctly?
- Am I open to candidates with adjacent skills who can be trained quickly?
- Do I have a long-term strategy for retaining high performers once hired?
- Am I calculating ROI for people as rigorously as I do for hardware or software?
From Break-Fix to Breakaway:
Other industries are poaching IT-savvy techs and proven sales reps, forcing dealers to compete in a broader, faster-moving talent marketplace.
It’s a scenario all too familiar to recruiters and hiring managers in the office technology field: a promising candidate interviews well, shows interest, and seems like a great fit, until they accept a position in another industry. Meanwhile, office technology dealers, once able to rely on stable, long-term employees, are now experiencing increased turnover and heightened competition for talent from outside the industry. Read Scott Cullen’s full article here!
4 Ways to Compete for Talent Across Industries
- Move Fast – Candidates are evaluating multiple opportunities. Waiting too long can cost you the hire.
- Rethink ROI – Even if a new hire only stays two or three years, the value they bring during that time can far outweigh the cost of recruitment and onboarding.
- Invest in Career Pathing – Show employees a future in your organization to make staying more attractive than leaving.
- Stay Flexible – Consider candidates from adjacent industries or with transferable skills. Be open to nontraditional backgrounds.
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Take the October 2025 Poll
Loading ...Poll Results
September 2025
Are you struggling at your current job?
- Nope, I'm acing this job! (35%, 22 Votes)
- I wish things were easier but I'm doing alright (23%, 14 Votes)
- I have in the past but I'm doing better now (10%, 6 Votes)
- Yes, they changed my territory and it's not working for me (10%, 6 Votes)
- Yes, I'm burnt out and don't know what to do (8%, 5 Votes)
- Yes, my new manager is not a good fit (5%, 3 Votes)
- No, I'm unemployed (5%, 3 Votes)
- No, I just left my old job (3%, 2 Votes)
- Yes, everyone has it in for me here (2%, 1 Votes)
- Yes, they changed our comp plans and I'm not making ends meet (0%, 0 Votes)
Loading ...Featured Comments:
- “The technician that serviced the city schools, quit. My company didn’t hire a replacement, because our auditor said that we’re overstaffed. That was true in July, but not now. So my territory has expanded to the point that last week, I had thirty calls in my queue. I don’t like making my customers wait days for me to arrive, but I can’t do anything about it.”
- “Harsh managers seem to make it easier for me to hire good technicians. They can’t stand the culture they’re in and want to find a happier place to work and grow. Luckly my company is that place. :)”
- “22 months until retirement!”
- “After 35+ years in the industry, I’m working harder than I ever have, but I’m having fun doing it, though I do wish it were a little calmer sometimes. I work in a great industry, with a great executive leadership team, a great corporate culture, and a very fair compensation package. Life is pretty good.”
- “I’ve been at my current employer for 38 years. I manage my department. Other than getting a new CEO lately, nothing much has changed. It makes it so much easier when you have consistency in the workplace. Now I just need a reliable back up for my days off.”
october 2025
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