October 2023

Copier Careers® is the only recruiting firm exclusively dedicated to the Copier and Office Solutions Channel. With over 30 years of experience, Copier Careers connects employers and job seekers, providing valuable insights, career opportunities, and unmatched support in the industry. Whether you’re an employer, employee or job seeker, Copier Careers is here for you!

Labor Shortages Are the New Normal

They’re calling it the “Forever Labor Shortage” and it’s here to stay. Why? Demographics.

In short, the US labor force participation rate is dropping and will continue to decline in the coming decade. Though many Baby Boomers are unable to retire, putting off retirement or un-retiring, they will eventually and inevitably leave the workforce. There are simply not enough workers to replace them when they do.

Millennials surpassed Baby Boomers as America’s largest generation mid-2019. But at their current size of approximately 72.24 million, US Millennials are 6.5 million short of the Boomer peak of 78.8 million in 1999. According to the US Census, by 2029 all Baby Boomers will be 65+ years’ of age and either already retired or hoping to retire soon.

The US Bureau of Labor Statistics reports the peak US labor force participation rate was 67.4% in 2000. By pre-pandemic 2019, this rate fell to 63.3%. In 2022 the participation rate dropped to 62.2% and is projected to be 60.4% by 2032. That’s a 7% drop in 30 years.

What does this mean for the Office Solutions and Technology Industry?

Our channel has been close to zero unemployment for a decade. Even before the pandemic, most dealers have been running lean with no backbench, no margin for worker attrition. Though they missed out on opportunities whenever there was an empty seat, they could mostly get away with it.

This time is well passed. Now it can take months to fill an opening while some key positions simply cannot be replaced. Companies are losing their institutional knowledge before their leaders can pass it on. Plans for growth are stymied as teams have to scramble just to maintain their expected level of service. They leave money on the table because no one is there to pick it up.

This industry’s strength is historically its people, its “human capital.” Now, the qualified workforce is seriously bottlenecked. Many employers are still ignoring this core problem and writing off their hiring difficulties as “people just don’t want to work anymore.”

It’s time to wake up and make changes because your business depends on it. Employers must commit to fixing their broken hiring supply chain and adapting to our current market!

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Our Monthly Poll

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Take the October 2023 Poll

What do you want most in your next job? (pick 3)

  • Higher compensation (30%, 111 Votes)
  • More benefits (12%, 45 Votes)
  • More flexibility (12%, 43 Votes)
  • More PTO (11%, 40 Votes)
  • More effective management (10%, 37 Votes)
  • Company car (7%, 27 Votes)
  • More leadership opportunities (4%, 15 Votes)
  • Better products/technology (4%, 13 Votes)
  • Purpose that aligns with your values (3%, 12 Votes)
  • A clear career path (3%, 11 Votes)
  • Car allowance (1%, 5 Votes)
  • Company-paid volunteer opportunities (1%, 3 Votes)
  • More overtime opportunities (1%, 3 Votes)
  • Perks like snacks and pinball machines (0%, 1 Votes)
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Poll Results
September 2023

What's satisfying about your current job? (select all)

  • My coworkers (17%, 42 Votes)
  • My manager/supervisor (14%, 34 Votes)
  • My benefits (13%, 32 Votes)
  • My day-to-day tasks (12%, 31 Votes)
  • My compensation (12%, 31 Votes)
  • My commute (10%, 26 Votes)
  • My training, learning & development options (7%, 17 Votes)
  • I’m not satisfied by my current job (6%, 14 Votes)
  • My feedback from management (5%, 12 Votes)
  • My career path options (3%, 8 Votes)
  • I’m currently unemployed (1%, 2 Votes)
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Featured Comments:

  • “I work for a long established dealership that’s been around for decades. It’s truly refreshing to work for a company that isn’t being groomed to be sold, or for a company that’s to big and doing too much without training their techs. I love my current position and company. It’s the perfect mix of two copier brands with a sprinkling of printers. Customers and employees aren’t wound up and spun around with whatever the “Flavor of the Week” is when they come in on Monday morning.”
  • “Not satisfied with the hours.”
  • “Grateful: I’m in a really great space where business and employee comps are aligned, where the plan eliminates the need for 99% of management & where sales and service have permission and responsibility to take care of clients & be rewarded almost immediately for how good (or bad) we have done. By far it’s the best plan and approach I’ve seen or heard of in our industry for our clients, our techs & sees staff & our company.”
  • “I feel a great company culture can add to an employee’s job satisfaction. To come to a company every day that values their employees and allows them to have fun while giving great service to their clients makes you feel good.”
  • “Pretty satisfied with my current position and employer, but it hasn’t always been that way.”

October 2023

Most Recent Job Placements

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