Newsletter
November 2025
Copier Careers® is the only recruiting firm exclusively dedicated to the Copier and Office Solutions Channel℠. With over 30 years of experience, Copier Careers connects employers and job seekers, providing valuable insights, career opportunities, and unmatched support in the industry. Whether you’re an employer, employee or job seeker, Copier Careers is here for you!
Building the Ideal Service Tech
They’re not just fixing machines; they’re building relationships, solving IT issues, and shaping customer loyalty. Read Scott Cullen’s full article here!
The Ideal Service Tech Checklist
Must Haves
- Certifications on multiple vendors’ machines
- Ability to fix machines correctly on the first visit (no callbacks)
- Solid networking knowledge (at least basic, ideally above average)
- Well-stocked and organized service vehicle
- Strong customer service and communication skills
Nice-to-Haves
- Advanced IT knowledge to complement dealership IT teams
- Natural ability to spot upgrade opportunities and relay them to sales
- Experience across a wide array of hardware and software platforms
- Entrepreneurial mindset and proactive territory management
- Strong mentoring skills to help train junior techs
Building the Ideal Sales Rep
Think the perfect office technology sales rep doesn’t exist? You’re right. But knowing which traits really count can help you spot hidden talent and build a stronger sales team. Read Scott Cullen’s full article here!
The Ideal Sales Rep Checklist
Must Haves
- Persistence and resilience in the face of rejection
- Strong relationship-building and listening skills
- Curiosity and eagerness to learn new technologies
- Consultative, problem-solving mindset
- Organized, disciplined approach to managing pipeline and follow-ups
Nice-to-Haves
- Industry experience in office technology or IT services
- Technical expertise with hardware, software, or managed IT
- Strong business acumen and financial awareness
- Entrepreneurial mindset for managing a territory like a business
- Proven track record of high-level sales success
Sales Rep Burnout Is Real and Preventable
Warning signs, causes, and steps to support performance while reducing turnover
Sales are the driving force of the office technology dealership. Without a motivated and effective sales team, dealers struggle to secure new accounts, increase revenue, and expand into managed IT and other services. However, the very nature of sales being quota-driven, high-pressure, and often underappreciated, makes sales representatives especially susceptible to burnout. Read Scott Cullen’s full article here!
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Our Monthly Poll
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Take the November 2025 Poll
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October 2025
What Hiring Stage of Grief is Your Company In?
- Acceptance - It's hard but we have to make a good hire (40%, 20 Votes)
- Denial - They say we're staffed but my work is piling up (36%, 18 Votes)
- Bargaining - They're asking us for referrals (10%, 5 Votes)
- Depression - I can't look at another resume (8%, 4 Votes)
- Anger - My candidate took another offer (6%, 3 Votes)
Loading ...Featured Comments:
- “We are currently using a temp agency to help fill our openings. When the required minimum time is met we make the decision whether to hire them or not. This has been relatively successful in helping filter out the people who wouldn’t be a good fit for the company.”
- “Unfortunately, people are not knocking down the door to apply here. Especially in the service end of the business.”
- “We started hiring DURING covid and have kept on consistently. There were talented people that were furloughed or just let go due to the pandemic and we hired them. We look for good, solid people and move on from them if they are hired and don’t fit the profile that was portrayed in the interview process.”
- “Employers in this industry has their head in the sand. When a company hires an accountant, they have to compete with all companies hiring accountants. When a printer company hires a technician, they don’t think they’re competing with all companies needing technicians and just continue to lowball their current talent.”
NOVEMBER 2025
Most Recent Job Placements
Sales Representative
Experienced Sales Representative placed with a regional independent dealer
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Field Service Manager placed for a comprehensive service provider
Technician
OEM Hybrid Technician placed at a market-level Workplace Technology ProviderSM