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Onboarding With Ease

How to Stick the Landing With Onboarding Packets

After searching and interviewing, you sent out your offer and the candidate accepted! They start in three weeks so time to put your feet up and relax after a job well done, right? Wrong.

Just as your sales team can’t be complacent about a big contract, you can’t be complacent about your new hire. Your interview process must seamlessly transition to onboarding. The most thorough way to review your process is to create an onboarding packet. This helps you and your new hire.

Your onboarding packet should lay out each step and expectation to get your candidate in the door and starting their new role. It should introduce your new hire to your company culture and unique brand. Most of all, it should assure your new hire that they are in good hands. Consider including some of the following:

• Welcome message. A little appreciation goes a long way.
• Job title and high level job description. There’s nothing more embarrassing than a disconnect here so spell it all out.
• Start date and communication schedule. Do not send them an offer letter and then ignore them until their start date. That’s just asking for a no-show. You must communicate a minimum of once per week until they start. We recommend additional communication the day before their start date. Make sure they don’t feel forgotten.
• Outline of the new hire’s first day – when to arrive, where to go, who to see first, etc.
• Consider expanding the first day outline to their first week.
• Management structure and how the new hire fits into it.
• Relevant contact information. If they have doubts or concerns, you want them reaching out to you. Include backup information in case you’re ill or on vacation, etc.
• Campus map and parking information, if necessary.
• Employee handbook. If you don’t have one, you’d better get to work making it.
• Company policies including dress code and security.
• Explanation of benefits.
• Onboarding forms.
• Frequently asked questions. What has tripped up previous new hires? Try to anticipate areas of confusion and address them proactively.

A well done onboarding packet ensures you have a streamlined onboarding process, communicates competence to your new hire, establishes backups in case of emergency, and keeps your new hire from slipping through the cracks.