December 2023

Copier Careers® is the only recruiting firm exclusively dedicated to the Copier and Office Solutions Channel. With over 30 years of experience, Copier Careers connects employers and job seekers, providing valuable insights, career opportunities, and unmatched support in the industry. Whether you’re an employer, employee or job seeker, Copier Careers is here for you!

Onboarding With Ease

How to Stick the Landing With Onboarding Packets

After searching and interviewing, you sent out your offer and the candidate accepted! They start in three weeks so time to put your feet up and relax after a job well done, right? Wrong.

Just as your sales team can’t be complacent about a big contract, you can’t be complacent about your new hire. Your interview process must seamlessly transition to onboarding. The most thorough way to review your process is to create an onboarding packet. This helps you and your new hire.

Your onboarding packet should lay out each step and expectation to get your candidate in the door and starting their new role. It should introduce your new hire to your company culture and unique brand. Most of all, it should assure your new hire that they are in good hands. Consider including some of the following:

  • Welcome message. A little appreciation goes a long way.
  • Job title and high level job description. There’s nothing more embarrassing than a disconnect here so spell it all out.
  • Start date and communication schedule. Do not send them an offer letter and then ignore them until their start date. That’s just asking for a no-show. You must communicate a minimum of once per week until they start. We recommend additional communication the day before their start date. Make sure they don’t feel forgotten.
  • Outline of the new hire’s first day – when to arrive, where to go, who to see first, etc.
  • Consider expanding the first day outline to their first week.
  • Management structure and how the new hire fits into it.
  • Relevant contact information. If they have doubts or concerns, you want them reaching out to you. Include backup information in case you’re ill or on vacation, etc.
  • Campus map and parking information, if necessary.
  • Employee handbook. If you don’t have one, you’d better get to work making it.
  • Company policies including dress code and security.
  • Explanation of benefits.
  • Onboarding forms.
  • Frequently asked questions. What has tripped up previous new hires? Try to anticipate areas of confusion and address them proactively.

A well done onboarding packet ensures you have a streamlined onboarding process, communicates competence to your new hire, establishes backups in case of emergency, and keeps your new hire from slipping through the cracks.

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Our Monthly Poll

Monthly Poll
Take the December 2023 Poll

Have you ever received an onboarding packet for a new job?

  • No, I've never seen one before but I'd like to! (37%, 26 Votes)
  • Yes, I got an onboarding packet and was very impressed! (34%, 24 Votes)
  • Yeah, I got a few things but they weren't very useful (21%, 15 Votes)
  • Nope and I'm not really sure why I'd need one? (8%, 6 Votes)
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Poll Results
November 2023

Have you received a candidate packet when interviewing? Has your company used interview packets?

  • No, never seen one before but I'd like to! (39%, 19 Votes)
  • No, but I wish we did! (20%, 10 Votes)
  • Nope and I don't really get why I'd need one? (12%, 6 Votes)
  • I prep a few things but we don't have anything formalized (10%, 5 Votes)
  • No, and I don't think it's necessary (6%, 3 Votes)
  • Yes, I got a candidate packet and was very impressed! (4%, 2 Votes)
  • Yeah, I got a few things but it wasn't very useful (4%, 2 Votes)
  • Yes, it keeps our process moving smoothly! (4%, 2 Votes)
  • Yeah, but it wasn't very useful (0%, 0 Votes)
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Featured Comments:

  • “Interview packets are useful, but more important is clear and concise pay range information. Frankly, it saves us both that awkward moment when the subject of pay comes up and what you expect to pay as an employer, or bring to the table as a potential employee dont align. For as long as I’ve been in this industry, on both sides of the table, I have yet to come across a legitimate excuse for lack of transparency on the part of employers.”
  • “Never got an interview packet but I wish I had. Each company has their own way of doing things and they act like their way is the only sensible one. Some interviewers tell me I’m not a fit because I dressed too formally for the interview, others threw a fit because my shirt wasn’t perfectly tucked. I am not a mind reader.”
  • “I don’t have time to hold a candidate’s hand through the process. They either know what they’re doing or they don’t.”


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