Poll: Does Your Company Provide Solid IT/Networking Training?
Are Employers Offering Their Techs Networking Training?
The 2018 Service Technician Salary Survey will be published next month, so we were curious to hear how well companies are training their techs in MPS and MNS skills. We had a solid turnout of 9,709 votes this month!
Most votes were positive, saying their techs were either fully qualified (46%) or able to handle most issues (40%). 9% said their techs haven’t been trained to provide the services sold while another 1% said they don’t offer MPS/MNS services at all. The last 3% of the votes say that their company just hires techs already trained in IT/networking instead of training their existing break/fix techs – most of the poll comments are focused on this issue.
Here are the full results:
- Great! Our techs are fully qualified in IT/networking services (46%, 4,508 Votes)
- Ok, but our techs had to learn some things on the fly (40%, 3,902 Votes)
- Terrible, our techs haven't been trained to provide the services sold by our company (9%, 915 Votes)
- Nonexistent, they hired new IT/networking techs & aren't training our existing break/fix techs (3%, 318 Votes)
- Not applicable, my company doesn't offer MPS/MNS (1%, 66 Votes)
Total Voters: 9,709 (March 30, 2018 @ 12:01 am - May 1, 2018 @ 7:05 pm)
Some comments from y’all:
- “I work for an OEM that has technicians get certified in CompTIA A+, Net+, and Security+. I think 90% of it has nothing to do with my job – big waste of money and time. Meanwhile, I’ve had no training on the IT services that we sell.”
- “We have to learn on our own.”
- “The only IT training that matters to me would involve something that demands sought-after specialty skills, double the pay rate, and/or much better incentives once mastered. The thing is, if a company is looking to offer IT services beyond simple networking, they aren’t looking to train, but rather hire from the outside even if you as a field engineer or technician already have the certifications. In fact, it has been my experience that they are not interested in modifying their current employees in any meaningful way that would improve (market value) skill sets. They would rather buy the newer and much less pricey models who present a warm body that can handle maybe 60% of the requirements efficiently and 40% with considerable struggle.”
- “‘Training? Who needs that? Train yourselves.’ That’s the line.”
- “MPS is an entry-level group in our company. Rarely do they fix anything – just swap it out. In the small machine area there is little-to-no real training. They basically have to rely on their group to provide the proper training.”
- “We need IT, time to admit it.”