IN THIS MONTH’S NEWSLETTER:
The Feed – Xerox partners with Cisco to improve MPS infrastructure
The Top 5 – Tips for a better phone interview
News In Brief – Announcements from Copier Careers®, HP, Samsung, Foxconn and Sharp.
Sound Off – Our readers respond to last month’s poll
Poll-of-the-Month – What’s the best length for an initial interview with a candidate?
Xerox Partners with Cisco to Improve MPS Infrastructure.
The companies say the alliance will enable Xerox to refine and expand its services while increasing its customers In December, Xerox announced that it is now relying on Cisco to provide the data center infrastructure for its quickly growing Manatomer base.
Prior to the partnership with Cisco, the infrastructure behind Xerox’s MPS program comprised a variety of different servers and data centers, and the company was spending significant resources managing and maintaining its technological backbone. The new Xerox global MPS delivery network will include Cisco Unified Computing System (UCS) servers and Cisco Nexus switches to improve scalability to support rapid growth, enhance performance of analytics, and accelerate server-to-server and server-to-storage communications for faster, more reliable delivery of MPS.
According to a news release by Cisco, the new global data center has already accelerated performance of applications for Xerox MPS, improving response times and increasing productivity, and will permit Xerox to support continued growth in its MPS business.
“As the worldwide leader in MPS, we’re continually looking for ways to bring new benefits to our customers,” said Andrew Morrison, senior vice president of Xerox’s MPS Business division. “By using Cisco UCS to support our global MPS delivery network, we can quickly respond to the changing needs of our customers and offer them simplified data, new applications, and faster service. Cisco’s UCS is critical to managing the growing global demand for MPS.”
THE TOP 5… Tips for a Better Phone Interview
Tips from the trenches to keep your copier career on track
In the copier industry, many initial interviews are conducted over the phone. It’s a great time saver for employers, allowing them to quickly and inexpensively decide which candidates they’d like to bring in for formal face-to-face interviews. However, phone interviews present unique challenges for candidates. To make the best impression possible, make sure you follow these five simple guidelines.
- Take the call in a quiet environment. Whenever possible, try to take the call in a quiet room where you won’t be interrupted. Do not take it outdoors, in a coffee shop, or in your car — the background noise at any of these locations can be unpredictable and often overwhelming. If you take the call at home, make sure you won’t be interrupted by noisy children, pets, or neighbors. If cell phone reception is ever a problem for you, arrange to use a landline.
- Dress up. Just because you can wear your pajamas during a phone interview doesn’t mean you should. If you look professional, you’ll feel professional. And if you feel professional, you’ll sound professional. It’s a silly mental trick, but it works.
- Keep your resume and other notes handy. This is the one area in which a phone interview can be an advantage for candidates. In a face-to-face interview, you don’t get a cheat sheet, but in a phone interview you can keep any information you need right in front of you. Notes on your strengths, accomplishments, certifications, and awards can help you stay on the right track as you answer interview questions, and notes on the company’s business and mission can help you ask relevant questions when the opportunity arises. A note of caution: don’t read your answers word-for-word (keep it natural!), and make sure the interviewer can’t hear you typing or shuffling papers.
- Don’t “actively listen”. In person, nodding and saying “mmm hmm” shows an interviewer you’re paying attention, but on the phone it can interrupt the flow of conversation and cause awkward pauses. Wait until you’re sure the interviewer has finished speaking before jumping in to answer a question.
- Don’t be too casual. As with any interview, the first impression is important, and good interviewers will try to break the ice with some friendly chit-chat before the interview officially starts. Be friendly and conversational, but don’t overdo it or get too jokey. Although a phone interview may feel casual, in reality it’s serious business. Stay professional.
NEWS IN BRIEF
HP Names New Leader of Enterprise Services. HP has appointed Mike Nefkens as executive vice president of HP Enterprise Services. Nefkens, who has served as interim lead of Global Enterprise Services since August 2012, will be responsible for driving growth in IT outsourcing, managed cloud applications, and business process services. He will also become a member of the company’s Executive Council, reporting directly to HP president and CEO Meg Whitman. “Mike has led some of our most successful account turnarounds and has already had a very positive impact on the business,” said Whitman. “I’m confident in Mike’s ability to build our services business and contribute to HP’s long-term goals.” Prior to joining HP in 2001, Nefkens spent 10 years with Holland Chemical, where he held several executive positions including regional president and general manager in Mexico, Nicaragua, Venezuela, and the Western United States.
Ricoh Named to 2012 Top 100 Global Innovators List by Thomson Reuters. The Thomson Reuters Top 100 Global Innovators List honors 100 corporations and institutions around the world “that are at the heart of innovation.” Selection is based on four principal criteria: overall patent volume, patent grant success rate, global reach of the portfolio, and patent influence as evidenced by citations. In the fiscal year ending March 31, 2012, Ricoh published more than 4,200 patents. Overall, the company holds more than 22,000 Japanese-issued patents and 18,000 non-Japanese patents. “Innovation is the foundation for economic prosperity and technological advancement,” said David Brown, managing director of Thomson Reuters IP Solutions. “Our Top 100 Global Innovator methodology demonstrates the insight that can be gleaned from the analysis of patent data and confirms the fact that companies focused on innovating drive growth and financial success.”
Kyocera ECOSYS FS-4300DN Series Earns iF Product Design Award. Kyocera has announced that its new monochrome A4 printer, the ECOSYS FS-4300DN series, has been awarded the iF product design award 2013 for the office/business category and will now be recognized with the iF label. For over 50 years, the iF product design award has been an internationally recognized symbol for outstanding achievement in design. The award recognizes excellence in originality, innovation, ease of use, quality, and environmental impact.
CompTIA Study Finds Managed Service Market Growing Slowly But Surely. According to a new study by CompTIA, the nonprofit association for the IT industry, managed services are a steadily growing market for IT companies even as concerns about revenue, staffing, and the impact of cloud computing lead many firms to take a “go-slow” approach. Half of all channel firms surveyed for CompTIA’s Trends in Managed Services Operations study say they provide managed services either exclusively or as part of a broader business portfolio, a 10 percent increase since 2011. Additionally, 17 percent of companies expect their managed services business to account for 75 percent or more of total revenue over the next five years. “The managed services model is becoming more commonly practiced across the channel and generating demand among end users,” said Carolyn April, director of industry analysis for CompTIA. “It’s a steadily growing market that is not going away despite some uncertainty.” CompTIA members can access the full report online at www.CompTIA.org.
SOUND OFF: Our readers speak
Last month, we asked you to look into the future of the OEMs. Here’s what you predicted:
- Yes (76%, 1,426 Votes)
- No (24%, 440 Votes)
Total Voters: 1,866 (November 25, 2012 @ 9:15 pm - December 25, 2012 @ 5:55 pm)
Our readers shared a few comments and opinions:
“I predict it will be Sharp.”
“They will probably just trim some fat. You know, do more with less.”
“Dell Single Function and Multifunction Printers and Solutions. Watch out, copier guys!”
“You can’t continue to sell for the low margins on hardware and software, then deliver services to back up the product and expect to be successful. Profitable companies stay profitable for a reason. Goodbye Sharp! I’m betting on a Toshiba acquisition, too.”
“There needs to be one or two fewer OEMs. The ones that don’t make [this industry] the primary focus ruin it for the rest by driving down profit margins.”
“Is Oce still technically an OEM?”
THE COPIER CAREERS® NEWSLETTER POLL OF THE MONTH
- 15 minutes (46%, 896 Votes)
- 25 minutes (33%, 634 Votes)
- 35 minutes (13%, 247 Votes)
- 45 minutes (5%, 101 Votes)
- 1 hour or more (3%, 65 Votes)
Total Voters: 1,943 (December 25, 2012 @ 12:00 am - January 25, 2013 @ 12:00 am)