The Top 5: Valuable Traits for Copier Channel Professionals
Tips from the trenches to keep your copier career on track
Valuable Traits in the Copier Channel
In this evolving industry, the best sales representatives, technicians, managers, and back office professionals are worth their weight in gold. But what distinguishes the best Copier Channel professionals above the rest?
Dependability and honesty. The Copier Channel works to keep other businesses running smoothly and efficiently. Which means solutions providers shoulder a great deal of responsibility not only for their own company but for the success of many companies in their community. From the timely response of a service team, beneficial recommendations from sales reps, to the clear operation of financial and back office staff – reliable industry professionals make your company stand out from the competition.
Positive, proactive attitude. As we’ve discussed before, being pleasant or personable can improve your performance reviews and help you make it through layoffs. The principle is simple – no one likes to work with a grump. If you’re skilled and knowledgeable but are struggling to please your customers or superiors; it’s time to check your attitude. In a competition between two equally capable professionals, the most relatable person is likely to win.
Clear communication. Skilled communicators are assets in any role. Teams with strong communicators establish clear goals and are more successful and timely in completing those goals. This skill can lead to better sales or service calls, increased company prestige, lower employee turnover and fewer accidents or injury. Professionals who develop this ability pave the way for career and company success.
Independent work-ethic. There are many independent tasks in Copier Channel positions – especially in sales or service calls. Top professionals can work productively without constant supervision and make tough decisions when problems arise. Remember, however, that these independent employees are made, not born – they must be given a clear understanding of their roles in fulfilling company goals. If you set your people lose without sufficient training in company standards and procedures, you’ll have no one to blame but yourself for what ensues. But properly trained, empowered employees just might be your company’s most valuable assets.
Team player. Being independent shouldn’t mean that you don’t work well with others. As the Copier Channel evolves, many traditionally separated roles are increasingly interconnected. In particular, we have seen this trend in service & operations management roles as their work frequently requires collaboration with sales, finance, and business strategists. Likewise, solutions specialists often must cross the border between sales and service. These days, cooperative departments are key to cutting-edge customer service.
Looking for top Copier Channel professionals? Want to work for innovative solutions providers? Copier Careers can help!