12661: Technician

Our client is looking for a driven OEM Certified Field Service Technician to cover a growing territory across the greater Miami-Dade County, FL region, with top priority given to candidates who possess proven OEM experience. In addition to advanced digital copier and MFP troubleshooting skills, you will need core network connectivity knowledge and a polished approach to client communication to maintain smooth technical operations and strong customer relationships. To reward your technical skill set and field coverage, this role provides a strong compensation structure aligned with your credentials and full benefits.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Miami-Dade County, FL 33122 USA