12531: Technician

Our client is looking for a driven OEM Certified Field Service Technician to cover a growing territory across the greater Lexington, KY region, with top priority given to candidates who possess proven OEM production print certifications and hands-on production equipment experience. In addition to advanced digital copier and MFP troubleshooting skills, you will need core network connectivity knowledge and a polished approach to client communication to maintain smooth technical operations and strong customer relationships. To reward your technical skill set and field coverage, this role provides a strong compensation structure aligned with your credentials, lucrative sales referral incentives, full benefits, and a dedicated company vehicle.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Lexington, KY 40511 USA