12458: Technician

Our client, a rapidly growing leader in the office technology sector, is seeking an experienced Field Service Technician to support their strategic expansion across the Dallas-Fort Worth metroplex. This dynamic role requires a self-sufficient professional with strong technical aptitude and exceptional customer-facing skills to handle everything from complex break/fix maintenance to specialized IT and network connectivity demands. As a key representative of an expanding organization, the ideal candidate will possess a proven track record of efficient troubleshooting, a dedicated work ethic, and a pristine driving record for the provided company vehicle. This position offers an outstanding opportunity for long-term professional growth and advancement as our client continues to scale its presence and evolve within the regional market.

Purpose:

• Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Sets up client networks, print drivers, scan to email, scan to SMB. Provides training to clients on devices.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

• Industry certifications
• Functional and Technical Skills
• IT knowledge, moderate to above average computer skills
• Prior experience with printer support, manufacturing, or service (preferred)
• Solid technical support skills
• Attendance
• Dependability
• Flexibility
• Multi-Tasking
• Team-player
• Verbal Communication
• Written Communication
• Reporting Skills

Service Technician

Dallas-Fort Worth, TX 76102 USA