11520: Senior Technician

OEM Certified Senior Technician needed in the South Central, PA marketplace as our client are open to speaking with candidates from: York, Lancaster, Cumberland, and Dauphin Counties. Candidate must have computer and networking abilities as well as a high level of customer service for the role. Compensation will reflect a candidate’s industry experience and overall skillset. Company vehicle provided with great benefits and profit sharing.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

South Central, PA 17601 USA