This year’s survey reflects the responses of 2,084 Copier Channel service and ops management professionals across the United States. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.
This year, 2,084 industry service and ops managers responded to our survey. The resulting snapshot shows these managers are working at the perilous intersection of abundance and scarcity. With a wide array of solutions available and an increasingly scarce pool of qualified techs to provide them, these managers are burning the candles at both ends to keep up.
In 2019, service and operations managers find themselves working at the perilous intersection of abundance and scarcity. While they continue to embrace abundant new solutions, they are frustrated by the scarcity of qualified techs to service those complex products. Navigating the difficult terrain between booming sales and understaffed service teams is the issue for service and ops managers as they try to maintain reliable service while they roll out new solutions.
Service and operations managers are meeting the challenges and increased responsibilities of the rapidly evolving IT-based Copier Channel. As they implemented a tidal wave of new solutions over the past decade, their confidence and rewards grew. They now see success as a cross-functional, cross-departmental construct. In this year’s survey, service and ops managers take pride in their value to the company, and many aspire to play a larger role in developing strategy and increasing collaboration to build even more success and rewards.