Three of our four annual salary surveys have been published in 2019! A common theme we’ve seen is the value industry pros put on professional development opportunities, especially within the service department. So we were curious to hear how recently your own company has invested in you. We had a solid turnout of 6,228 votes this month!
This year’s survey reflects the responses of 2,084 Copier Channel service and ops management professionals across the United States. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.
This year, 2,084 industry service and ops managers responded to our survey. The resulting snapshot shows these managers are working at the perilous intersection of abundance and scarcity. With a wide array of solutions available and an increasingly scarce pool of qualified techs to provide them, these managers are burning the candles at both ends to keep up.
In 2019, service and operations managers find themselves working at the perilous intersection of abundance and scarcity. While they continue to embrace abundant new solutions, they are frustrated by the scarcity of qualified techs to service those complex products. Navigating the difficult terrain between booming sales and understaffed service teams is the issue for service and ops managers as they try to maintain reliable service while they roll out new solutions.
Copier Careers® Poll Results & Comments Poll: Can You Take Constructive Criticism? Constructive Criticism is Hard to Take Last month we discussed tips for managing tough conversations so we were curious to hear how you handle constructive criticism. We had a solid turnout with 7,291 votes this month! Most of your were honest about not […]