As we noted in February, Xerox began quietly shuttering about half of Xerox Business Systems (formerly Global Imaging Systems) offices. CRN quoted one of the affected office workers saying, “We were told that sales would remain, but the office staff would be let go. The sales team is going to work remotely and report to the regional office.” About a month later came the March 19th announcement that Xerox would be outsourcing many of its support roles to India. Xerox signed a seven-year agreement for an incremental $1.3 billion with HCL Technologies in which the Indian company will manage global administrative and support functions including IT and finance functions (excluding accounting).
Union members at Fuji Xerox voted to strike on February 25th and 26th over pay issues and union discrimination. E tu, a New Zealand union representing engineering, printing and manufacturing professionals cites the company’s ongoing failure to address their complaints since August of last year.
2018: The Year of the Shake-Up. As we ring in the new year, it seems a good time to reflect on the big industry changes we saw in 2018:
Xerox cut 900 jobs and reduced severance payments in Q3 as part of ongoing restructuring efforts under Icahn-appointed leadership. In addition to these cuts, Xerox reduced severance in 2018, paying out $40 million in Q3 compared to the $39 million paid for the 600 layoffs in Q3 2017.
The 2018 Service and Operations Manager Salary Survey results are now available! This year, 1,995 Copier Channel service and operations managers responded to our online survey. The resulting snapshot indicates that service and ops managers are working harder than ever, seeking increased responsibility and rewards for their contributions to their companies’ success. Employers unable to meet their desires run the risk of losing their service and ops managers.