This year, 2,084 industry service and ops managers responded to our survey. The resulting snapshot shows these managers are working at the perilous intersection of abundance and scarcity. With a wide array of solutions available and an increasingly scarce pool of qualified techs to provide them, these managers are burning the candles at both ends to keep up.
Ricoh announced their upcoming acquisition of DocuWare in July 2019. This purchase (for an, as yet, unknown amount) is the next step in the long-term partnership between the two companies. Ricoh is already using DocuWare software “both internally in its own operations and with existing customers.”
The Copier Careers® 2019 Sales Manager Salary Survey results are now available! This year, 1,590 Copier Channel sales management professionals responded to our online Sales Manager Salary Survey. The resulting snapshot shows sales managers feeling the strain of building and managing effective sales teams – employers need to find ways to reduce their extra time and stress or risk losing their sales leadership.
The Copier Careers® 2019 Service Technician Salary Survey results are now available! This year, 4,785 Copier Channel tech professionals responded to our online Service Technician Salary Survey. The resulting snapshot indicates that market for qualified techs is reaching a critical point – employers must be proactive in retaining and attracting existing techs while ramping up training for the next generation.
As we noted in February, Xerox began quietly shuttering about half of Xerox Business Systems (formerly Global Imaging Systems) offices. CRN quoted one of the affected office workers saying, “We were told that sales would remain, but the office staff would be let go. The sales team is going to work remotely and report to the regional office.” About a month later came the March 19th announcement that Xerox would be outsourcing many of its support roles to India. Xerox signed a seven-year agreement for an incremental $1.3 billion with HCL Technologies in which the Indian company will manage global administrative and support functions including IT and finance functions (excluding accounting).