In 2019, service and operations managers find themselves working at the perilous intersection of abundance and scarcity. While they continue to embrace abundant new solutions, they are frustrated by the scarcity of qualified techs to service those complex products. Navigating the difficult terrain between booming sales and understaffed service teams is the issue for service and ops managers as they try to maintain reliable service while they roll out new solutions.
The Copier Careers® 2019 Sales Manager Salary Survey results are now available! This year, 1,590 Copier Channel sales management professionals responded to our online Sales Manager Salary Survey. The resulting snapshot shows sales managers feeling the strain of building and managing effective sales teams – employers need to find ways to reduce their extra time and stress or risk losing their sales leadership.
This year’s survey reflects the responses of 1,590 Copier Channel sales management professionals across the United States. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.
Every roaring success has a potential downside. For sales managers in the go-go Copier Channel, the “downside” is the effort it takes to recruit, train and retain a top-notch sales force. In 2019, sales managers report working on average 68 hours a week, up two hours from a year ago. That might be why 94 percent of those who took our 2019 survey also said they are looking for a new position.
The Copier Careers® 2019 Service Technician Salary Survey results are now available! This year, 4,785 Copier Channel tech professionals responded to our online Service Technician Salary Survey. The resulting snapshot indicates that market for qualified techs is reaching a critical point – employers must be proactive in retaining and attracting existing techs while ramping up training for the next generation.