9907: Help Desk Technical Engineering Support Technician

Our client is seeking a Help Desk Technical Engineering Support Technician for their clients in Pittsburgh, PA. This role will focus more on customer service skills and Level 1 IT/Networking support. Growth opportunities will be available as you evolve more with IT/Networking knowledge and training.

RESPONSIBILITIES:

• Main role is to provide a means of support (phone, logging in, and in-person) for all things related to IT (i.e. computers, software applications, printing issues, etc.)
• Identify current and future customer service needs through professional interactions with end users at (2) non-profit customers.
• Provide end user basic IT advice and support.
• Act as IT contact with various 3rd party application providers (i.e. phones, security cameras, etc.)
• Provide the customer with technical information related to available products, equipment, and services.
• Identify network connectivity issues (i.e. Internet, Wireless Access Points, switches, etc.)
• Ensure that all systems and networks are appropriately supported and maintained and support the technology roadmap inclusive of maintenance and refresh cycles.
• Configure and support hardware including endpoints and peripherals and configure and administer active directory and domain environments. (with support from our current internal IT Team).
• Manage assigned helpdesk ticket queues with adherence to established Service Level Agreements
• Contribute to team effort by accomplishing related results as needed.

KNOWLEDGE AND SKILL REQUIREMENTS

• Fair to good comfort level with computer functionality.
• Understanding of Microsoft Suite of Products (primarily O365, Office, Excel and Powerpoint).
• Demonstrated technical experience in desktop, network, server and peripheral device installation and maintenance. (some experience as we will support additionally with current IT Team in house).
• Some technical experience in enterprise-level deployments; experience managing devices with an MDM (SCCM, Intune, Google Workspace Admin)
• Some experience managing Microsoft Active Directory & Group Policy; some experience with Azure preferred.
• Excellent project management skills
• Excellent customer service and communication skills (written and verbal)
• Eagerness to learn and take direction in a rapidly growing and fast-paced environment.

Service Technician

Pittsburgh, PA 15233 USA